Privacy Policy

Doctolara (“Platform,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information.

This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you use our website, mobile applications, telehealth services, healthcare coordination systems, communication channels, APIs, and related services (“Services”).

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

1. Including but not limited to:
2. Full name,
3. Date of birth,
4. Gender,
5. Address,
6. Phone number,
7. Email address,
8. Government-issued identification,
9. Emergency contact details,
10. Insurance information where applicable.

1.2 Health and Medical Information

Including but not limited to:

• Symptoms,
• Medical history,
• Diagnoses,
• Medications,
• Allergies,
• Consultation records,
• Prescriptions,
• Laboratory and diagnostic information,
• Referral information,
• Care notes,
• Treatment plans.

1.3 Clinician and Provider Information

For clinicians, providers, and healthcare partners, we may collect:

• Professional licenses,
• Certifications,
• Business registration information,
• Banking/payment information,
• Availability and scheduling information,
• Professional profile details.

1.4 Technical and Device Information

We may automatically collect:

• IP address,
• Browser type,
• Device identifiers,
• Operating system,
• Device type,
• Session information,
• Crash logs,
• Access timestamps,
• Geolocation data where permitted,
• App usage analytics.

1.5 Payment Information

Payments may be processed through third-party payment providers.

We may collect limited payment-related information such as:

• Transaction identifiers,
• Billing references,
• Payment status,
• Subscription details.

We do not store full payment card details unless explicitly stated and lawfully permitted.

2. How We Use Information

We may use your information to:

• Provide telehealth and healthcare services,
• Coordinate consultations and referrals,
• Verify identity and eligibility,
• Schedule appointments,
• Process payments,
• Facilitate prescriptions,
• Improve healthcare delivery,
• Communicate with users,
• Maintain medical records,
• Provide customer support,
• Conduct quality assurance,
• Detect fraud or abuse,
• Maintain platform security,
• Comply with legal and regulatory obligations,
• Analyze platform performance,
• Improve products and services.

3. Legal Basis for Processing

Depending on applicable laws, we may process information based on:

• User consent,
• Healthcare delivery obligations,
• Contractual necessity,
• Legal obligations,
• Legitimate operational interests,
• Protection of vital interests.

4. Sharing of Information

We may share information with:

4.1 Healthcare Professionals and Providers

Including:

• Clinicians,
• Hospitals,
• Pharmacies,
• Laboratories,
• Diagnostic centers,
• Referral partners,
• Home-care providers.

Information is shared only as reasonably necessary for healthcare delivery and coordination.

4.2 Service Providers

We may use third-party providers for:

• Cloud hosting,
• Video consultations,
• Notifications,
• Analytics,
• Payment processing,
• Security monitoring,
• Customer support,
• Infrastructure management.

These providers may process information on our behalf under contractual confidentiality obligations.

4.3 Legal and Regulatory Authorities

We may disclose information where required by:

• Law,
• Court order,
• Government request,
• Healthcare regulations,
• Public health obligations,
• Fraud prevention investigations.

4.4 Business Transfers

If the Doctolara undergoes:

• Merger,
• Acquisition,
• Restructuring,
• Asset sale,
• Corporate reorganization,

user information may be transferred as part of the transaction subject to applicable legal protections.

5. Health Information and Confidentiality

We understand the sensitive nature of healthcare information.

We implement commercially reasonable administrative, technical, and organizational safeguards to protect medical information from unauthorized access, disclosure, loss, misuse, or alteration.

However, no system can guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to:

• Provide services,
• Maintain healthcare records,
• Comply with laws,
• Resolve disputes,
• Enforce agreements,
• Maintain operational integrity.

Retention periods may vary depending on jurisdiction and healthcare regulations.

7. User Rights

Depending on applicable laws, users may have rights to:

• Access personal information,
• Correct inaccurate information,
• Request deletion,
• Restrict processing,
• Object to certain processing,
• Request data portability,
• Withdraw consent where applicable.

Some rights may be limited by healthcare, legal, or regulatory obligations.

Requests may be submitted using the contact information below.

8. Cookies and Tracking Technologies

We may use:

• Cookies,
• Pixels,
• Analytics tools,
• Session storage,
• Device identifiers,
• Similar technologies.

These technologies help us:

• Improve functionality,
• Analyze usage,
• Maintain security,
• Personalize experiences.

Users may adjust browser settings to manage cookies, though some functionality may be affected.

9. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction.

Where international transfers occur, we implement reasonable safeguards consistent with applicable data protection laws.

10. Children's Privacy

The Platform is not intended for use by minors without parental or guardian authorization.

Where legally required, parental or guardian consent must be obtained before collecting information relating to minors.

11. Third-Party Links and Services

Doctolara may contain links or integrations with third-party websites, applications, or services.

We are not responsible for the privacy practices or content of third-party services.

Users should review third-party privacy policies independently.

12. Security Measures

We implement commercially reasonable security measures including:

• Access controls,
• Encryption where appropriate,
• Authentication mechanisms,
• Secure infrastructure,
• Monitoring and logging,
• Role-based access controls,
• Data backup and recovery procedures.

Despite these measures, no transmission or storage system is completely secure.

13. AI and Automated Systems

Doctolara may use automated technologies, artificial intelligence systems, or workflow automation to support:

• Triage assistance,
• Scheduling,
• Care coordination,
• Support automation,
• Recommendation systems,
• Operational efficiency.

Automated systems do not replace professional medical judgment.

Clinical decisions remain the responsibility of licensed healthcare professionals.

14. Communications

We may contact users regarding:

• Appointments,
• Care updates,
• Notifications,
• Platform updates,
• Security alerts,
• Billing information,
• Support responses.

Communications may occur via:

• Email,
• SMS,
• Phone calls,
• Push notifications,
• In-app messaging,
• WhatsApp or other messaging channels where enabled.

Users may opt out of non-essential communications where permitted.

15. Data Breach and Incident Response

In the event of a data breach or security incident, we may:

• Investigate the incident,
• Mitigate risks,
• Notify affected users,
• Notify regulators or authorities where required by law,
• Implement remediation measures.

16. Limitation of Liability

To the fullest extent permitted by law, the Platform shall not be liable for:

• Unauthorized access caused by third parties,
• Internet failures,
• User negligence,
• Service interruptions,
• Indirect or consequential damages,
• Security failures beyond reasonable control.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions shall become effective upon posting on Doctolara unless otherwise required by law.

Continued use of Doctolara after updates constitutes acceptance of the revised Privacy Policy.

18. Contact Information

For privacy-related inquiries or requests, contact:

Lara’s Medicaid

info@doctolara.com

+234 (0) 8159432733

19. Consent

By using Doctolara, creating an account, accessing telehealth services, or otherwise interacting with the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.