Cookie Policy
Cookie Policy
This Cookie Policy explains how Doctolara (“Platform,” “we,” “our,” or “us”) uses cookies and similar technologies when you access or use our website, mobile applications, telehealth services, communication systems, and related digital platforms (“Services”).
By continuing to use Doctolara, you consent to the use of cookies and similar technologies as described in this Policy, except where applicable law requires additional consent.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website or use digital services.
Cookies help websites and applications:
- Recognize users and devices,
- Improve functionality and performance,
- Maintain session security,
- Remember preferences,
- Analyze usage and traffic patterns,
- Deliver personalized experiences.
Cookies may be temporary (“session cookies”) or persistent (“persistent cookies”).
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the operation of Doctolara and cannot be disabled in our systems.
They may include cookies used for:
- User authentication,
- Account login sessions,
- Security verification,
- Fraud prevention,
- Appointment workflows,
- Platform functionality,
- Accessibility and navigation.
Without these cookies, certain services may not function properly.
2.2 Performance and Analytics Cookies
These cookies help us understand how users interact with the Platform.
They may collect information regarding:
- Pages visited,
- User interactions,
- Traffic sources,
- Error tracking,
- Session duration,
- Feature usage.
This information helps improve platform performance and user experience.
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization.
They may remember:
- Language preferences,
- Location preferences,
- Device settings,
- User interface preferences,
- Accessibility settings.
2.4 Security Cookies
Security cookies help us:
- Detect suspicious activity,
- Prevent unauthorized access,
- Maintain account integrity,
- Protect healthcare and personal information,
- Monitor abuse or malicious activity.
2.5 Communication and Notification Cookies
These cookies may support:
- Live chat systems,
- Appointment reminders,
- Messaging functionality,
- Notification preferences,
- Consultation continuity.
2.6 Advertising and Marketing Cookies
Where applicable, we or authorized partners may use cookies to:
- Measure marketing performance,
- Analyze campaign effectiveness,
- Deliver relevant content,
- Improve advertising relevance.
We do not sell personal health information for advertising purposes.
3. Other Tracking Technologies
We may also use technologies including:
- Web beacons,
- Pixels,
- SDKs,
- Local storage,
- Device identifiers,
- Session tokens,
- Similar tracking technologies.
These technologies may operate similarly to cookies.
4. Information Collected Through Cookies
Cookies and tracking technologies may collect information such as:
- IP address,
- Browser type,
- Device information,
- Operating system,
- Access times,
- Usage activity,
- Referral URLs,
- Geolocation data where permitted,
- Session identifiers.
Some information may be associated with your account or healthcare interactions where necessary for service delivery and security.
5. Third-Party Cookies
We may allow third-party providers to place cookies or tracking technologies for services including:
- Analytics,
- Payment processing,
- Video consultations,
- Customer support,
- Infrastructure monitoring,
- Communications,
- Security services.
Third-party providers may have their own privacy and cookie policies.
We do not control third-party cookie practices.
6. Healthcare and Sensitive Information
We recognize that healthcare-related information is sensitive.
Cookies and tracking technologies are not intended to disclose confidential medical information unnecessarily.
We implement commercially reasonable safeguards to protect health-related data processed through the Platform.
7. Managing Cookies
Users may control or disable cookies through:
- Browser settings,
- Device settings,
- Cookie consent banners where applicable,
- Third-party opt-out tools.
Please note that disabling certain cookies may affect platform functionality, including:
- Login sessions,
- Appointment booking,
- Video consultations,
- Secure access features,
- Platform performance.
8. International Data Transfers
Information collected through cookies may be processed or stored outside your country of residence.
Where applicable, we implement safeguards consistent with applicable data protection laws.
9. Retention of Cookie Data
Cookie retention periods vary depending on the type and purpose of the cookie.
Some cookies expire automatically after a session, while others remain on devices for longer periods to remember preferences or maintain security functions.
10. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect:
- Legal requirements,
- Operational changes,
- Technology updates,
- Service improvements.
Updated versions become effective upon posting unless otherwise required by law.
11. Contact Information
For questions regarding this Cookie Policy, contact:
Lara’s Medicaid
+234 (0) 8159432733
12. Consent
By continuing to use Doctolara, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies and similar technologies as described herein.